Does the add-on not work?

If the add-on does not work correctly, for example the resfresh or the modify queries functions do not load the metrics or dimensions selected, it might be caused by one of these reasons:

  • Changes in the subscription plan, like upgrading your current plan.
  • Changes or updates that we may have made to the add-on.

To solve this, you only have to reload the Google Sheets’ page or reload the add-on, by closing it and then opening it again.

However, if you continue having issues with the add-on you can contact us by our live chat or by email.